FAQ

Orders & Shipping

• Where do you ship? Netherlands + most EU countries.

• When will my order ship? Handling 1-2 business days; delivery 2-7 business days (EU).

• Will my order arrive in multiple parcels? Sometimes, yes, each parcel gets its own tracking.

• How much is shipping? NL €5.95 (free from €49). EU €13.95 (free from €79).

• Can I change the address after ordering? Not after dispatch - please email us at info@toktokbaby.nl ASAP.

Returns & Warranty

• Can I return? Yes, 14-day right of withdrawal. Customer pays return shipping unless the item arrived damaged/incorrect.

• How do I start a return? Email info@toktokbaby.nl with your order number.

• Return address: Toktok Baby, Jaap Ter Haarstraaat 25, 1321 LA Almere, Netherlands.

• Damaged or wrong on arrival? Email within 48 hours (max 5 days) with photos—we’ll replace or refund.

• Warranty? Legal EU warranty (usually 2 years). Email us with photos/video.

Payments

• Methods: iDEAL, credit/debit cards, Apple Pay, Google Pay, Shop Pay.

• Security: Payments are processed by Shopify Payments over a secure connection.

Support

• Contact: info@toktokbaby.nl (email only).